What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. Opened or used products will not be accepted as returns.If a return is accepted, MyBeautyKart will replace or refund in form of MyBeautyKart credits the invoiced rupee value for the damaged / defective / expired / wrong product.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount in form MyBeautyKart credits to your account.
Kindly refer to the next question for exclusions to refunds.
Which are the items that cannot be returned/ exchanged?
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with
- Defective products that are not covered under Seller/ Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 24 hours of order delivery
- Free product provided by brand
Categories not eligible for Return:-
- Customized Products (e.g. Lipsticks, Compacts, Mascaras, etc) cannot be returned since they are available during select promotions and ordered on demand
- Personal care appliances cannot be returned due to hygiene issues
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/ wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/ defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/ refund within 5 days of receiving the order:-
Step 1: Contact our Customer Support team via email (firstname.lastname@example.org) within 24 hours of receiving the order.
Step 2: Provide us with your order ID details and your request to return/ replace/ refund the defective/ wrong items in your order. Kindly share an image of the product and the invoice for our reference.
Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount in the form of credits.
Do I have to return the free gift when I return a product?
Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
Can I return part of my order?
With the current pandemic situation this option is currently disabled.